mfooos的部落格

Once you've sold a goods on eBay and shipped it, the concluding piece you status is for the customer to experience you to whimper. If this happens you now have to put in over instance exchanging emails and hard to make happy them so they don't leave negative activity or exact on a refund.

Follow the points down the stairs and you will conserve yourself against complaints and possibly mussy compensation/return situations.

(1) Be altogether square in your description

This is the utmost weighty safeguard resistant complaints. If you have listed all achievable problem, fault or blot on your goods in the categorization in absolve terms, the customer will not have some principle to whimper.

Also, if they grumble to eBay, you can merely tine eBay to the write-up and they will see you lancelike out the woe.

If you are selling a DVD and it has delicate scratches on the disk, say so.

If you are merchandising a porceline doll and it has a line injury on the bottom, acquaint with potential bidders in the portrayal.

Hiding technical hitches with your component will grades in complications. There is no point merchandising an item, casing it supportively and business it to the consumer in the blink of an eye lone for them to reappear it inside life for a return. You've idle their time, your own event and your own jewels sending it to them.

A simple reprimand in the setting down will evade teething troubles and can be a reference barb to alert any protesting buyers to.

For example:

I not long traded an 8 VHS video set on eBay but strip 5 was near unwatchable. To cover myself I but extra the later to the description:

"PLEASE NOTE: Tape 5 of this set is not in particularly redeeming condition, it was shipped in this way and a double could not be wanted. Most of the video has bad auditory communication and it is demanding to collect up what [the newscaster] is spoken communication although the envisage is penalty. All of the else 7 videos are in magnificent disease. Please do not bid if this is a obstacle."

If the emptor complains now, I can spear him support to this essay in the encyclopaedia (which, by the way, was cursive in red record so it stood out!)

(2) Make it luculent where on earth you can dinghy to

If you are mercantilism in the UK and do not poverty to boat abroad, breed it absolutely evident that you solitary vessel to the UK.

i.e. put in the demarcation "UK bidders merely please. Sorry but I cannot dinghy this point plane the UK"

Also, eBay allows you to land in the options where on earth you watercraft to. Make certain you plump for the "United Kingdom Only" preference.

(3) Justify the charge costs and variety confident they are stated

Nothing annoys a vendee more than than champion an component part and past existence positively charged what they see as too more for charge.

eBay's bracket on charge is that you can cite a commonsense fee which covers the charge and material blame as recovered as any "handling fee".

The woe beside this is that a customer will not be paradisial to have an supplementary £5 or so "handling fee" other on to equilibrise for your troubles. Any usual eBay client requirements to pay the scrupulous postage fee and no more. If the package turns up next to a £4 postage stamp printed on it and they paid £10 they will not be healthy.

State and prove correct your direct postage reimbursement. If you don't patently relate latent bidders how more postage and wadding is, don't be astounded if they disregard to bid on your item.

(4) Let bidders cognize how longitudinal it will income to residency the item

Another tribulation with eBay and the worldwide present is that each person is in a rush. People anticipate commodities to get next day.

Complaints can be down (and feedback better) if you let the buyers know, in the description, once you are potential to pole the portion and how longish it will purloin to get at the buyer's location.

e.g. "After recompense I will despatch as immediately as possible, ordinarily the adjacent engaged day so you should takings control of the roll within 48 work time."

(5) Don't steerer bid or use underhanded tactics

Shill command is victimization soul else's sketch to incline up the price of your own bridge. It is comparatively comfortable to find if you are decoy command and it generally grades in cynical action and cessation/banning from eBay. Don't hoax your buyers, it isn't worthy it.

(6) Respond to consumer questions rapidly and politely

If a customer asks you a give somebody the third degree after the rummage sale ends, act immediately and be decent. When using email it is fractious to convey emotions and a spur-of-the-moment riposte may give the impression of being crude or "stand off-ish". Remember your deportment and add a fast flash to your replies specified as:

"Thanks for your question, make happy do not um and ah to experience me next to any further queries".

(7) Act professionally at all times

Some race like to whinge. Before gunfire off a comeback email, scribble it but do not convey it.

Wait a few hours until you have calmed lint and write a chivalrous retort asking the client what you can do to oblige or resolution the set-up.

You may be displace to present a compensation and in this case, it may be easier to merely discount the capital and relist the part fairly than complain.

If you are controlled to give up distrustful feedback, try to skulk until 90 years successive the dutch auction back you subject the activity. This will give notice the remaining organisation next to less than 24 hours to respond. This is due to the information that eBay does not allow someone to exit action erstwhile 90 years has irreligious.